Billing and payments

Access billing settings

1. Open your personal menu → Account tab
2. Scroll to Taxes and Billing section
3. You'll see fields for:

• Account type (Personal / Business / Enterprise)
• Country and address (for legal correspondence)
• Tax data (VAT, tax ID, etc. — varies by country)

Account type

Choose the type that matches your situation:

Note: account type won't change your studio plan — only billing and required fields.

Billing data by country

OmniaStudio adapts fields based on your chosen country of residence:

Italy 🇮🇹

• P.IVA (if business/enterprise)
• Codice Fiscale (if personal)
• SDI (Sistema di Interscambio) — digital invoicing code
• PEC (Certified Email) — certified email (optional)

European Union 🇪🇺 (other countries)

• VAT ID — EU VAT number

United States 🇺🇸

• EIN (Employer Identification Number) — for businesses

Brazil 🇧🇷

• CNPJ (company) / CPF (personal)

Other countries

• Fields adapted to local legislation

If your country isn't listed, contact support ([email protected]).

How to fill in billing data

1. In the Account tab, Taxes and Billing section
2. Choose account type (Personal/Business/Enterprise)
3. Address section:

• Select country (the form will adapt)
• Fill address, city, zip (cities autocomplete from worldwide offline dataset)

1. Tax data section:

• Enter required fields for your country (VAT in EU, etc.)

1. Click Save profile

Tip: data syncs between profile (Name/Company) and billing. Change company name here, it updates in your profile too.

Payment methods

Payments are managed via Stripe — the most secure and widely used platform.

Accepted cards

• ✅ Visa
• ✅ Mastercard
• ✅ American Express
• ✅ Google Pay
• ✅ Apple Pay

Add a card

1. Open the Subscription and credits tab
2. Subscribe to plan or Add credits section
3. Click the plan/pack
4. You'll be redirected to Stripe Checkout
5. Enter card details (number, expiry, CVV)
6. Stripe securely saves the card — OmniaStudio never sees the data

Manage saved cards

1. Go to the Subscription and credits tab
2. Click Manage payments (blue button)
3. In the Stripe portal:

• See all saved cards
• Add / remove cards
• Set one as "default"

Invoices and receipts

Invoices are generated automatically when:

• You activate a plan (immediate receipt)
• Your subscription renews monthly
• You buy a credit top-up

Download invoices

1. Open your personal menu → Subscription and credits tab
2. Payment history section
3. For each transaction, click Download invoice (if available)
4. The PDF will download

Invoices contain:

• Issue date
• Amount (in EUR/USD depending on plan)
• Description (e.g., "Creator Plan 30-day — 500 credits")
• Stripe order number

Business billing

If you're an Italian company:

• Invoices are automatically digital (XML/PDF format)
• Sent to PEC if provided
• Include your P.IVA and SDI (pre-filled from your data)

Currencies

OmniaStudio uses EUR (€) by default if you're in Italy. If you're elsewhere:

• EUR for European Union
• USD ($) for USA and rest of world

Conversion happens in real-time at Stripe's rate (about 2-3% spread).

Coupons and promotional codes

If you have a promotional code (e.g., from marketing email):

1. In the Subscription and credits tab
2. Before checkout, you should see a Coupon/Promo code field
3. Enter the code
4. Discount applies automatically

If you don't see the field, check the coupon is still valid (they have expiration dates).

Failed payments and Dunning

Occasionally a card expires or a payment fails. OmniaStudio has an automatic retry system:

1. First failure → automatic retry after 3 days
2. Second failure → retry after 5 days
3. Third failure → warning email to account owner
4. If payment doesn't go through after 30 days:

• Your subscription is suspended
• You lose access to paid services
• You can still use the free plan

Fix a failed payment

1. Go to the Subscription and credits tab
2. If there's a red warning ("Payment failed"), click Manage payments
3. In the Stripe portal, update your expired card
4. Retry starts automatically

Note: it may take up to 24 hours to restore access to premium services.

Payment dispute (Chargeback)

If you contest a payment (chargeback) with your bank:

• OmniaStudio will defend via Stripe
• You may be banned from the platform
• Contact us before filing a chargeback: we might resolve it

Billing for teams

If you're the owner of an Enterprise team:

• The team has a separate credit balance
• Team payments are made at team level (not personal)
• Invoice shows team name as payee
• Track consumption per client/member in the Usage tab

For details, read Team and workspace.

Refunds and cancellations

Plan refunds:

• If you cancel a subscription immediately (not at cycle end), Stripe applies pro-rata refund
• Example: you paid €99 for the month, cancel after 10 days → ~€69 refund

Error/dispute refunds:

• If charged twice by mistake, contact us: [email protected]
• We process refunds within 5-7 business days

Unused credits:

• Credits are not refunded when canceling — use them before leaving
• If you cancel at cycle end, remaining credits expire at renewal

Common questions

"The invoice shows USD, I wanted EUR?"

Currency depends on selected country. Change in Account tab → Taxes/Billing section, resave, and next invoice will be in the right currency.

"I don't receive invoices by email?"

OmniaStudio generates them, but doesn't email them — download from the Subscription tab. If you're an Italian company and provided PEC, it should arrive there via Stripe.

"Payment failed but my card works?"

Contact your bank — they may block international payments (OmniaStudio is a USA merchant via Stripe). Authorize via banking app and retry.

"Can I pay via bank transfer?"

No, Stripe doesn't support bank transfer for subscriptions. Cards only. For large business payments, contact [email protected].

"How long for refund to arrive?"

Stripe processes refunds in 3-10 business days (depends on your bank).

Contacts for questions

• Billing: [email protected]
• Payments: Contact support from Account tab
• Data privacy: [email protected]

All billing data is GDPR-compliant and encrypted.